Orders

1. How do I place my order?

All orders are to be made through our website.

2. How long does it take to process my order?

Please check the product page for its process duration.

3. Can I cancel or change my order?

You may call us to cancel your order within 1 hour after you submitted your order. Colourman will not accept cancel requests after 1 hour, so please check your artwork and order details carefully before submitting.

4. How can I keep track of my order and my account balance?

Log into your Online account to check your transaction history and account balance.

5. What do I do if I am dissatisfied with my order?

If you are not satisfied with any product, please call our Customer service within 1 week (7days) if receiving your order. Please specify your order,and reason for dissatisfaction.

Our Customer service department will review your request and work with you to meet you expectations.

6. What should I do if I do not receive my order within the estimated delivery date?

Call our customer service at 603 6273 3399 to check the status of your order or check the courier consignment note from our member website.